Servicing risk management

Quality Control Services

BES has developed customized mortgage servicing quality control systems designed to help you understand your degree of compliance with the servicing requirements of GNMA, FNMA, FHLMC, FHA and VA.

Servicing QC Review

We perform reviews of your existing mortgage servicing quality control operations on a semi-annual basis to evaluate gaps in your existing review. This cleansing process for your audit teams allows them to stay on track in their overall support of the mortgage servicing management and internal audit needs.

Servicing Compliance Monthly Updates

We will include you on monthly distributions and training of what is new and upcoming as it relates to mortgage servicing compliance and business strategies. We include in these discussions new events related to investor and insurer requirements as well as new events related to the applicable federal servicing laws. Specific state law surveys are available separately upon request.

Servicing QC Co-Sourcing and Outsourcing

In our co-sourcing solution, we provide the technology and mortgage servicing expertise to direct your staff to perform the quality control effort. We will train and review the work product of your qualified resources. This solution allows you to control the resources assigned to this effort, but remove many of the technical knowledge required to make this service a success.

Alternatively, we provide a full-outsourced mortgage servicing quality control service. Because our representatives are highly trained and skilled in both auditing and mortgage servicing quality control requirements our reviews are both effective and efficient. Because of the speed and knowledge of our team our solution is typically very efficient compared to an internal solution. Our pricing for this effort is also fixed based on the type of file reviewed thereby moving the responsibility for staying efficient in our court.

Our mortgage servicing quality control audit reports are also very effective. We identify the condition observed during our review, our recommendation to cure not just the issue at hand but also the source of the problem. Each of our recommendations is risk-ranked and prioritized making these audits simple and effective for management. Our review is accompanied by a formal exit exam monthly where we will walk through with your team the issues at hand. Because our audit reporting process is led by professionals with many years of experience in direct management of large mortgage servicing operations the insight received during these exit meetings become invaluable to your ongoing mortgage servicing strategy.