ERM Solutions

Operational Quality Solutions

Quality Control Services

BES has developed customized bank operation quality control system designed to help you evaluate bank or credit union operation quality on an ongoing basis.

Operational QC Review

We perform reviews of your existing bank operation and branch quality control operations on a semi-annual basis to evaluate gaps in your existing review. This cleansing process for your audit teams allows them to stay on track in their overall support of bank management and internal audit needs.

Operational QC Co-Sourcing and Outsourcing

In our co-sourcing solution, we provide the technology and bank operation expertise to direct your staff to perform the quality control effort. We will train and review the work product of your qualified resources. This solution allows you to control the resources assigned to this effort, but remove many of the technical knowledge required to make this service a success.

Alternatively, we provide a full-outsourced bank operation quality control service. Because our representatives are highly trained and skilled in both auditing and banking requirements our reviews are both effective and efficient. Because of the speed and knowledge of our team our solution is typically very efficient compared to an internal audit or internal quality control solution. Our pricing for this effort is also fixed thereby moving the responsibility for staying efficient in our court.

Our bank operation control audit reports are also very effective. We identify the condition observed during our review, our recommendation to cure not just the issue at hand but also the source of the problem. Each of our recommendations is risk-ranked and prioritized making these audits simple and effective for management. Our review is accompanied by a formal exit exam monthly where we will walk through with your team the issues at hand. Because our audit reporting process is led by professionals with many years of experience in direct management of large financial institutions the insight received during these exit meetings become invaluable to your ongoing bank operation strategy.

Mortgage servicing quality control solutions – we provide a host of mortgage servicing quality tools. Click here to learn more